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TELEMEDICINE & URGENT CARE

We are now providing telemedicine at Urgent Care Clinic!


We understand the current COVID-19 pandemic crisis has changed everyone’s way of life. HELLOMED is doing everything we can to help our community during this time.

Some of our efforts to help slow or stop the spread of the Coronavirus is by providing Telemedicine visits and virtual evaluations not only for your urgent medical needs but for your health maintenance issues. These are done by a virtual visit with our practitioners that can be made on our website.


What is Telemedicine?

Telemedicine is a visit with one of our practitioners right from the comfort of your own home. There is no need to travel when a virtual visit is made. A time is selected from our online booking system and a video call is completed. Our practitioners can assess your medical concerns as well as advise on treatments, make a diagnosis and send prescriptions as needed to your pharmacy.


How does Telemedicine work?

Telemedicine, or virtual visits work just like a FaceTime or Google Meet program. It works on any smartphone device, tablet, or desktop. Once you book an appointment check your e-mail for secure video link. Please be sure the device you are using for this call has a camera and a microphone. We make it as simple as possible for you to get the care you need right from home.


What is the next step after telemedicine visit?

After you finish your telemedicine encounter you will be contacted from us for any necessary additional tests or procedures. Our top priority in implementing telemedicine visit is the continuity of care. Our unique integrated telemedicine service will take care of you thoroughly.


Will my insurance cover a Telemedicine Visit?

Medicare and most commercial insurance companies have temporarily expanded their telehealth coverage to respond to the current Public Health Emergency. Our understanding is that, during this time, patients can receive medical care through telehealth visits and be covered.  Many commercial insurance carriers have agreed to waive co-pays and deductibles for virtual visits related to COVID-19. Therefore, we won’t collect co-payment at the time of service but will follow your insurance carrier’s Explanation of Benefits (EOB’s) once it is received. 


Stay safe and Stay healthy!

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