HelloMed Privacy Policy

1. Introduction

This Privacy Policy explains how HelloMed (“HelloMed,” “we,” “us,” or “our”) collects, uses, and protects information collected through hello-med.com, our check-in process, and our post-visit SMS text messaging program (“Program”). It does not apply to your protected health information (PHI), which is instead governed by our HIPAA Notice of Privacy Practices, available in-office and on request.

2. Information We Collect

• Contact information you provide at check-in, such as your name and mobile phone number.
• Feedback and star ratings you submit through our post-visit review page.
• Comments you voluntarily submit through our private feedback form.
• Standard technical information collected automatically when you visit hello-med.com.

We intentionally do not collect or transmit clinical information (such as visit reason, medications, or allergies) through the Program — only your name and phone number are used to schedule and send the post-visit text message.

3. How We Use Your Information

• To send you a one-time post-visit text message inviting feedback or a review.
• To route your feedback to HelloMed staff so we can follow up on concerns about your visit.
• To improve our services and patient experience.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share limited information with service providers who help us operate the Program and our website, including:

• Twilio, our SMS messaging provider, which transmits text messages on our behalf.
• Vercel, our website/application hosting provider.
• Google, if you choose to leave a public review through a Google review link.

These providers are only permitted to use your information to provide services to HelloMed and are not authorized to use it for their own marketing purposes.

5. Text Messaging Program

If you provide your phone number at check-in, you will receive one text message per visit inviting you to rate your experience. You may opt out at any time by replying STOP. See our SMS Terms & Conditions for full details on message frequency, opt-out, and support.

6. Data Retention

We retain the information described in this policy for as long as reasonably necessary to fulfill the purposes described above, or as required by applicable law.

7. Your Choices

• Opt out of text messages at any time by replying STOP.
• Request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to applicable law.

8. Children’s Privacy

The Program and our website are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through these channels.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent revision. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

HelloMed
JWHS@hello-med.com
(734) 210-1122